MGM have 3 different delivery methods, branch delivery, delivered to order and supplier direct. Each of these options carries different charges and restrictions.
Branch Delivery
Branch delivery involves MGM delivering goods from their own stock directly to your desired address. MGM Timber operate a delivery service out of all their branches.
We aim to deliver all orders within 1-2 working days in most areas but certain postcodes will result in higher lead times and in some cases increased delivery charges. When shopping online, once your postcode has been added, the basket page will automatically calculate your estimated delivery lead times and charges.
Please contact us before ordering if you are concerned about delivery timescales or have concerns about delivery process e.g. difficult access, weight restrictions. Please note, someone must be at the delivery address to receive the order and all orders are kerbside only!
For information on Click & Collect at your local branch please click here
What does it cost?
For most areas, our delivery charge is £20 (ex-VAT). If your order is over the value of £300 (ex-VAT) it will qualify for FREE delivery.
For some more remote areas, we have a minimum order value, higher delivery fee and / or free delivery threshold. We regularly review these and try to keep them as low as possible.
To see the delivery cost for your address, please build your order in the basket and add your postcode.
For trade customer (cash or credit) branch delivery is free. However, if your basket also contains delivered to order or supplier direct products, an additional charge may be applied.
What happens after I place an order?
You will receive an email confirming your order, then your local branch will contact you within one working day to arrange your delivery and agree a specific date.
What happens on the day of the delivery?
Deliveries are to the kerbside ONLY. This means that we cannot come into your house with any product ordered. Please ensure you have the necessary ability and equipment (if required) to move the items into your property or to help unload if necessary.
If your delivery address has any access, vehicle size & weight or time of day access restrictions please let us know as soon as you have placed your order.
For our Terms & Conditions relating to Deliveries please see the section 3 of our Ecommerce Terms & Conditions
Delivered to Order
In some cases, our branches will order stock in from one of our suppliers to accommodate your order. While we try and deliver these orders within the same lead times stated above, in some cases there may be additional delays from the supplier in delivering your goods to us. Your branch will always contact you to inform you of any changes.
Delivered to order products are only available in the same areas of Scotland covered by branch delivery.
When products are ordered in from our suppliers, there may be an additional delivery cost that will be passed on to you at the point of order. Please see the table below for more information.
| Supplier |
Delivery Cost |
Additional Information |
| XL Joinery |
Variable based on quantity |
1-5 products = £25
6+ products = £15
|
| Velux |
Variable based on quantity |
1 product = £25
2-3 products = £20
4+ products = £12.50
|
| LPD Doors |
Variable based on quantity |
1-5 products = £25
6+ products = £15
|
| Fibo |
Variable based on quantity |
1-30 products = £40
31+ products = free
|
| Deanta |
Variable based on value |
£0-£149.99 = £40
£140+ = free
|
| Millboard |
Variable based on value |
£0-£129.99 = £33
£130-£299.99 = £55
£300+ = £110
|
| Woodpecker |
Variable based on value |
£0-299.99 = £25
£300+ = free
|
| Atkinson & Kirby |
Variable based on value |
£0-499.99 = £45
£500+ = free
|
| Elka |
Variable based on value |
£0-299.99 = £30
£300+ = free
|
| Quick-Step |
Variable based on value |
£0-£39.99 = £15
£40+ = free
|
Please note, delivery charges from different methods will aggregate. Once you have the products in your cart, it will automatically calculate the total delivery charge based on your postcode.
Supplier Direct
In some cases, orders will be delivered directly to your address by one of our trusted suppliers.
In most cases, these products are available across the UK. If your postcode carries any surcharges or restriction, we will endeavour to let you know in the basket.
Some additional delivery charges may be applicable to supplier direct products.
| Supplier |
Delivery Cost |
Additional Information |
| Forest Garden |
Inclusive in product price |
Lead times may vary by product / postcode |
| Rowlinson |
Inclusive in product price |
Lead times may vary by product / postcode |
