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Click & Collect

Our Click and Collect service allows for you to order and pay for products for collection at any of our branches across Scotland. We aim to have your order ready for collection within three hours of the order being placed, orders placed after 3.00pm will be available from 9.30am the following day as set out below.

All our branches welcome trade and public customers and orders can be collected;

9.30am – 4.30pm Monday to Friday

9.00am – 11.30am on Saturday

Please note that orders placed are subject to stock availability.

 

Click and Collect FAQ’S

 

When will my order be ready for collection?

We aim for your order will be ready for collection three working hours after it has been placed. Any order placed after 3pm on a working day will be available for collection from 9.30am the following working day. The branch will always phone to confirm the exact collection time.

During what times can I collect my order?

The branch will always phone to confirm the exact collection time. Collection times will be during branch opening hours. You can find your local branch’s opening times here.

How long will you hold my order for?

We will hold your order for 48 hours after the confirmed collection day. If your order is still not collected within this time, we will contact you to confirm whether you are still collecting. We will then hold the item(s) for up to 5 further working days if needed.

What do I need to bring to collect my order?

Please head to our showroom counter with a copy of your order confirmation on your phone or printed out as proof of purchase. A photographic ID to prove identify will also be asked for.

Can I collect on behalf of someone else?

Yes, you can collect on behalf of someone else. The relevant collection name can be filled in at time of placing order. To make collection as simple as possible please ensure you bring a copy of the order confirmation either on your phone or printed out. A photographic ID to prove identify will also be asked for. If the appropriate ID cannot be provided, we will contact the customer using details provided to verify the collection.

Can I place a collection and delivery in the same order?

Yes, as you add each product to your basket, you will have the option to choose whether you want to collect or have the product delivered.