COVID.19 – Business Update

COVID-19 Policy & Procedure

Our Response to COVID-19 – MGM Timber

Our senior leadership team responded quickly to the threat of COVID-19 and closed all our UK sites following the Prime Minister’s announcement on Monday 23rd March. The decision was made to protect the health of our employees, customers and suppliers. During the period we were closed we furloughed 95% of employees and had a small team in place who worked tirelessly to implement numerous safety procedures across all sites. We only made the decision to begin reopening when satisfied that everyone could work safely and under the government’s social distancing guidance.

Safety Measures:

Since gradually reopening our sites from Monday 4th May, after the 6-week closure period, we have made a number of changes to the way we operate. The safety of our employees, customers and supplier is our number one priority and we have implemented various measures across all sites.

See the measures we have in place in this video.

We introduced a call and collect service at all MGM Timber branches. In order to restrict footfall, we allocated collection times for customer and controlled supplier deliveries. Strict social distancing measures were put in place at all branches. Please contact your local branch to arrange a delivery or to arrange a collection.

Our Kitchen Showrooms:

Our experienced team of kitchen designers are still available for phone and video conference consultations in the initial stages of planning your new kitchen. However, we understand that in the final stages of choosing the colours, materials and finishing touches for your new kitchen you will want to browse our ranges in person. From Monday 15th June, we opened our showrooms across Scotland by appointment only. Please watch our video to illustrate what you can expect if coming into one of our kitchen showrooms for a consultation.

During this unprecedented time, when many of our products are facing excess demand, our teams are working extremely hard to ensure you receive your items in a safe way. If delays or issues occur, please be considerate to our team and adhere to the health and safety measures we have in place. We are all in this together.

Thanks for your continued support and cooperation.

David Mansell,

Managing Director, MGM Timber.