Returns/ Termination of Contract – Ecommerce Terms & Conditions
2 Returns / Termination of contract
2.1 You have the right to cancel this contract within 14 days without giving any reason.
2.2 The cancellation period will expire after 14 days from the date of delivery to you or your collection of the goods from a trade counter (as applicable).
2.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email) to the delivering branch of MGM
2.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
2.5 The right to cancel the contract set out above is subject to the following exclusions:
2.5.1 goods which are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications will not be exchanged or refunded unless they are faulty or incorrectly delivered;
2.6 If you cancel this contract prior to delivery, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2.7 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
2.8 We will make the reimbursement without undue delay, and not later than:
2.8.1 14 days after the day we received back from you any goods supplied; or
2.8.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
2.8.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
2.9 We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.
2.10 If the goods have been delivered to you:
2.10.1 you shall make the goods available for uplift by the delivering Branch without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
2.10.2 you will have to bear the direct cost of returning the goods, payable before the day of collection.
2.10.3 you are only liable for any reduction in the value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.